Has your personal training client insisted on a weight loss guarantee? I have the solution!
My little trick always worked when I was a personal trainer at a large health club.
“So can you guarantee that I’ll lose weight?”
You were probably caught off guard, and searched for the right words, while this new client watched you struggle.
You just told your new or about-to-be client that you will help her (or him) lose weight, perhaps even specifying how much weight.
Next thing you know, the client is pinning you down for a weight loss guarantee.
Somewhere in that contract is language relating to results not guaranteed. It’s there; you must hunt for it.
When you find it, remember where it’s located; then, when a prospective or new client asks if you can guarantee weight loss, show him or her the language.
You can add to it by saying, “Club policy is that results, including weight loss, are not guaranteed, because results are very dependent upon how hard and consistently the client is willing to work; plus, personal trainers rely on an honor system, in that we assume that clients are being truthful and accurate when reporting their eating habits and whether or not they’ve been sticking to exercise outside of the personal training sessions.”
If this response sounds too strong or even harsh, remember that HOW you say it will make a difference.
Use the correct voice, tone and inflection, and the client will respect you and see you as a confident professional.
I never had any negative reactions when I responded to the weight loss guarantee question.
Another way to respond: “Weight loss is never guaranteed because there are too many variables that can affect weight loss progress.”
Follow that up with, “What I DO guarantee is that you will get top-notch personal training and nutrition advice, that will, in combination with your participation, be the best you can do for reaching your weight loss goals.”
If a client is still not satisfied, it’s time to get the club’s fitness director involved.
If you’re a private personal trainer, then realize you may have a “difficult” client on your hands who, perhaps, is anticipating that she or he won’t be sticking to your weight loss program very faithfully.